TERMS AND CONDITIONS NTV Group - Here you will find out how we operate, respecting the LGPD - General Data Protection Law and GDPR - General Data Protection Regulation, limited to the practices explicitly disclosed in these Terms and Conditions. Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the website www.multiplierapp.live (the “Service”) or the MultiplierApp on the Android and iOS stores, operated by NTV - New Television Comunicação S/A (“NTV Group”, “us” or “our”). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service. By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to any part of the terms, you will not be permitted to access the Service. We use the YouTube Terms of Service https://www.youtube.com/t/terms and by using NTV Group you agree to be bound by the YouTube Terms of Service. We also follow Google's privacy policy http://www.google.com/policies/privacy and at any time, you can revoke NTV Group's access to your authorized data through the Google security settings page at https://security.google.com/settings/security/permissions. You may also contact us at any time with questions, suggestions or complaints about Customer's privacy practices at contato@multiplierapp.live or via chat at www.multiplierapp.live.

1. BEST PRACTICES IN SOCIAL NETWORKS

1.1. MultiplierApp allows you to go live on multiple social networks simultaneously, so you declare in this act with the Use and Privacy Policies below, under penalty of having your account suspended or canceled for non-compliance with them, and may also, according to the severity of the offense committed, suffer sanctions in the civil or criminal sphere:

1.1.1. https://multiplierapp.live/terms-and-conditions/
1.1.2. https://multiplierapp.live/privacy-policy/
1.1.3. https://www.facebook.com/communitystandards/
1.1.4. https://developers.facebook.com/policy/
1.1.5. https://www.facebook.com/policies/pages_groups_events/
1.1.6. https://www.facebook.com/legal/terms
1.1.7. https://www.youtube.com/about/policies/#community-guidelines
1.1.8. https://www.youtube.com/intl/pt-BR/about/policies/#staying-safe
1.1.9. https://www.youtube.com/intl/pt-BR/about/policies/#reporting-and-enforcement
1.1.10. https://developers.facebook.com/docs/live-video-api/best-practices

2. KEEPING YOUR INFORMATION SAFE

2.1. We offer security on our services to protect your information. NTV Group services are built with strong security features that continuously protect your information. The information we obtain from maintaining our services helps us to automatically detect and block security threats that reach you. And if we detect something risky that we think you should know about, we'll notify you and help you take steps to stay better protected.

2.2. We work hard to protect you and the NTV Group from unauthorized access, alteration, disclosure or destruction of the information we hold, including:
2.2.1. We use SSL, https and rtmps;
2.2.2. We have reviewed our information collection, storage and processing practices, including physical security measures, to prevent unauthorized access to our systems;
2.2.3. We restrict access to personal information to NTV Group employees, contractors and agents who need this information to provide you with the best possible service. Anyone with such access is subject to strict contractual confidentiality obligations and may face disciplinary sanctions, termination of employment and further prosecution if they fail to meet these obligations.

3. MULTIPLIERAPP USE POLICY

3.1. FORMATS AND CONTENT: When you go live or schedule a video to go live at a certain time on any other social network, you are responsible for the content shown. But, if you make an unintentional mistake and then want to stop that broadcast and delete it from your timeline, you can. Not in MultiplierApp. In practice, people who have registered as supporters of your cause on your MultiplierApp channel have only given permission for you to publish your live videos on their timeline, or on the pages they individually manage. They have not given permission for you to access their personal profile or pages, to edit, delete or any other functionality. For live publication only. You will only be able to delete posts from the timeline of your personal profile or pages that you manage, if they are also registered on the network, because in that case, when you register in your own channel, you are at that moment a volunteer for the cause, and if do not register your profiles, they will not go live, but if you register them, as their administrator, you can edit or delete your own contents.

3.2. No one in your registered network can publish content, only you, and through them impact and engage people, talking through them to your friends (Ex.: Personal profile) and followers (ex.: Pages). This greatly increases your legal and ethical responsibility in every way.

3.3. The information, text, graphics, videos or other materials ("Content") on the pages of this website or our store apps are for general information only and are used only and are subject to change without notice. The accuracy, timeliness, performance, completeness or suitability of information and materials found or offered on this website or our store applications for any particular purpose is not guaranteed.

3.4. You acknowledge that such information and materials may contain errors or inaccuracies and we expressly exclude liability for such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or material on this website is entirely at your own risk, for which we will not be liable. It will be your responsibility to ensure that any information available through this website meets your specific requirements.

3.5. You are responsible for everything you publish, multiplied by the number of people and profiles registered and, if your content contains anything that does not comply with the best usage practices, such as false news, inappropriate, offensive, racist, that incite violence or hatred, bullying or moral harassment, privacy violations, spam, violation of intellectual property rights, among others, or that do not comply with the contents related to the purposes previously defined in the account opening steps, test and initial use, you will have your account deleted and you may be legally liable for it. Going further, you will lose your credibility with those who support you the most, as you will be betraying the trust of people who, of their own free will, decided to multiply your content.

3.6. Therefore, when using MultiplierApp, in the proposal to open an account and even before transmitting any content, you are obliged to accept our Terms and in them, to be in accordance with the best practices in the broadest senses, having legal responsibility for the effects of that use. Let's summarize the main ones:

3.6.1. Do not include third-party advertisements in live streams before, during or after your content.
3.6.2. Do not insert a logo or animated vignette of a sponsor's logo in the first 3 seconds of your video, and if necessary, insert after or at the end of the video with a maximum duration of 5 seconds.
3.6.3. Do not post looping videos, static, animated, or looping images, or live polls with static or ambient streaming.
3.6.4. Use songs with free streaming rights. Using the search filters, you can find tracks and music safe for use here https://www.youtube.com/audiolibrary/ and https://www.facebook.com/sound/collection
3.6.5. Your account will be closed if spam, fake news, hate speech, bullying, incitement to violence or other harmful forms of use are detected.
3.6.6. Do not use our 'Services' such as 24 hour tv. For this, there are specific products on social networks.
3.6.7. Prohibited use during the election period. We constantly monitor the accounts. On these occasions, the accounts of alleged pre-candidates or movements with existing electoral purposes will be suspended, regardless of prior notice.
3.6.8. All pre-recorded content must be clearly differentiated from live content.
3.6.9. Use common sense, respect privacy and follow best publishing practices.

4. TYPES OF CONTENT

4.1. The contents of the pages of this website and the application are divided into four (4) categories:

4.1.1. Functional Content - Any content used to define interactions, transactions, and user interface elements including, but not limited to, navigation menus, content categories, content tags, or transactional content.
4.1.2. Created Content - Any content posted by registered users includes, but is not limited to, content posted by partners, authors, or registered users as a result of, but not limited to, a service agreement.
4.1.3. User Content - anything stored by registered users, which is not the subject of a contract and is subject to these Terms.
4.1.4. Public content - any content posted by registered and approved users. Our Services allow you to post, link, store, share and make available certain information, text, graphics, videos or other materials. You are responsible for the content you post on or through the Service, including its legality, reliability and appropriateness.

4.2. By posting content through the Service, you represent and warrant that:
4.2.1. The content is yours, you have the right to use it and the right to grant us the rights and license to use it as set out in these Terms;
4.2.2. That posting your content through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person or entity;
4.2.3. You retain any and all rights to any content you submit, post or display on or through the Service and you are responsible for protecting those rights.

4.2.4. We are not responsible and assume no responsibility for the content that you or any third-party publications authorized to be accessed by you or your assistants through the Service.

4.2.5. By posting any content using the Service, you grant us the right and license to use, modify, publicly perform, publicly display, reproduce and distribute such content through the Service.

4.2.6. You agree that this license includes the right to make your content available to other users of the Service, who may also use your content subject to these Terms.

4.2.7. NTV Group has the right, but not the obligation, to monitor, disapprove, edit or delete all content provided by users.

4.2.8. You may not distribute, modify, transmit, reuse, download, republish, copy or use NTV Group content, whether in whole or in part, for commercial purposes or for personal gain, without our express written consent.

4.2.9. You can communicate with us using any of the following methods:
4.2.9.1. Chat, on the portal www.multiplierapp.live
4.2.9.2. E-mail contato@multiplierapp.live
4.2.9.3. And other electronic means for general communication, product information, support or any other commercial or non-commercial inquiry, or any information or request relating to the use of the Service or the privacy of your data.

4.2.10. If you initiate contact with us without being a registered user, we will use your contact information to respond to your requests and you agree that we may send you information about our Service, products or other promotions. If required by applicable law, we will send you this information only with your consent.

4.2.11. We will send you messages triggered by, but not limited to, opt-in options, opt-outs, account changes, commercial or non-commercial transactions, uploads, downloads and any requests for personal data.

4.2.12. If at any time you do not wish to receive future communications, or wish to have your name removed from our contact lists, you can request this via the support chat located at the bottom of the site, or send us an email at the e-mail address -mail contato@multiplierapp.live.

5. REFERRAL PROGRAM

5.1. Eventually, the NTV Group may offer the possibility for a customer to refer other customers, obtaining commercial or promotional advantages in the process, becoming a “REFERRAL PARTNER”.

5.2. The Parties expressly acknowledge and agree that this instrument establishes an eventual relationship between the Parties, in the sense that the REFERRAL PARTNER does not assume any obligation to necessarily seek possible business and Potential Clients on a constant and habitual basis, creating a mere relationship for the identification and exploitation of opportunities within its network of contacts. Nothing in this Agreement shall be construed as constituting a commercial representation relationship between the Parties, as regulated by Law No. 4886 of December 9, 1965, as amended.

5.3. Approval and performance in the nomination partnership:

5.3.1. In order to be characterized as a REFERRAL PARTNER, the same will apply on the specific portal for the “Approval Process”, and hereby agrees that NTV Group reserves the right to:
5.3.1.1. Evaluate the data submitted by the “Applicant”, according to the specific request, being able to approve or reject the partnership.
5.3.1.2. If necessary, the NTV Group will send a specific email to the “Requester”, in search of more information for decision making. If we contact you and we don't hear back within a week, your application will automatically be disapproved, but you can reapply your application again at any time.
5.3.1.3. IF APPROVED, NTV Group will send a specific email to the “Applicant” with access data to the control system and more information about its use for online monitoring of Potential Clients;
5.3.1.4. IF DISAPPROVED, NTV Group will send a specific email to the “Applicant” communicating the non-approval, with no obligation to explain or reason for the disapproval.

5.3.2. In all cases where any commercial or promotional advantage is due, the REFERRAL PARTNER:
5.3.2.1. Must be an active customer;
5.3.2.2. You must strictly follow the information and requests described in each Referral Program;
5.3.2.3. It agrees with the conditions, mechanics, operating logistics and maximum redemption terms for the commercial or promotional advantages offered in each Referral Program, giving full, unrestricted and total discharge to NTV Group after redemption thereof, or the expiration of the established maximum deadlines for such.

6. SHOPPING

6.1. If you wish to purchase any product or service made available through the Service ("Purchase"), you may be required to provide certain information relevant to your Purchase, including but not limited to your billing address and shipping information. You represent and warrant that the information you provide to us is true, correct and complete.

6.2. The service may employ the use of third party services for the purpose of facilitating payment and completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties in accordance with our Privacy Policy.

6.3. Depending on your payment option, you may be required to provide additional details, including but not limited to your credit card number, your credit card expiration date. You represent and warrant that:
6.3.1. You have the legal right to use any credit card or other payment method(s) in connection with any Purchase;
6.3.2. The information you provide us with is true, correct and complete;
6.3.3. We reserve the right to refuse or cancel your order at any time for reasons including, but not limited to, product or service availability, errors in product or service description or pricing, error in your order, or other reasons.
6.3.4. We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

7. DIGITAL PRODUCTS AND SERVICES

7.1. NTV Group offers a wide range of digital products and services, including simultaneous live broadcasts on social networks. Whereas:
7.1.1. An individual, a Public Entity or a Private Entity (hereinafter referred to as “CHANNEL OWNER”), can create one or more channels with MultiplierApp;
7.1.2. That each channel provides electronic invitations in the form of links, which allow the registration of social networks by the administrator of these profiles, pages, groups or channels (hereinafter referred to as “SOCIAL NETWORK REGISTRATION”)
7.2. Considering also that, as a SOCIAL NETWORK REGISTRATION, when registering your social networks in the CHANNEL OWNER's channels, you automatically become part of the REGISTRATION's transmission network and are in full agreement with the following terms and conditions:
7.2.1. The MultiplierApp app is owned and operated by the NTV Group;
7.2.2. THE CHANNEL OWNER is an individual, a Public Entity or a Private Entity that has contracted a channel or service from the NTV Group;
7.2.3. The transmission network consists of Personal Profiles, Pages, Groups or Channels on social networks, with a certain number of subscribers or followers, registered via electronic invitation by their administrator, hereinafter referred to as SOCIAL NETWORK REGISTRATION;
7.2.4. The main format for distributing content is the internet, through registered social networks;
7.2.5. The contents generated and posted on the transmission network in live format will be produced by the CHANNEL OWNER, and are his sole responsibility;

7.2.6. The SOCIAL NETWORK REGISTER agrees, when connecting their social networks to automatically replicate the content posted by the CHANNEL OWNER, of audiovisual materials from live videos or pre-recorded videos;

7.3. NTV Group will not be held responsible for any type of content or methods of using the system that conflict with legal, political, social, institutional, commercial or any other interests that do not comply with current legislation in Brazil or abroad, or the best practices required in each registered social network, always reiterating moderate use and in the best possible ethical sense.

7.4. THE CHANNEL OWNER and the SOCIAL NETWORK REGISTRATION may, at their discretion, delete the connection between them at any time and authorize, without charge in this act, the use by the NTV Group of any audiovisual material publicly transmitted by the system on the social networks, in raw or edited, for the purpose of disclosing the Service in any media or format and for an indefinite period.

7.5. The social networks to be connected by the SOCIAL NETWORK REGISTRATION in MultiplierApp are not owned by the CHANNEL OWNER or the NTV Group, which only makes it possible, through their operational resources, to connect and publish the CHANNEL OWNER's contents with the network of transmission, composed of multiple SOCIAL NETWORK REGISTRATION, with multiple accounts on social networks;

7.6. The NTV Group and the OWNER OF THE CHANNEL cannot be held responsible for any delays or failures in transmissions caused by failures in distribution or publication on registered social networks, as well as warnings, notifications, temporary suspensions or cancellations of any social networks due to their misuse.

8. AVAILABILITY, ERRORS AND INACCURACIES

8.1. We are constantly updating product and service offerings on the Service. We may experience delays in updating information about the Service and in our advertising on other websites. Information found on the Service may contain errors or inaccuracies and may not be complete or current.

8.2. Products or services may be incorrectly priced, incorrectly described or unavailable on the Service, and we cannot guarantee the accuracy or completeness of any information found on the Service. We therefore reserve the right to change or update information and to correct errors, inaccuracies or omissions at any time without prior notice.

8.3 Social network registrations are unlimited and free, but as authorization comes from social networks, it is not possible to guarantee that everyone who wishes to register will be registered. On the other hand, the costs of the chosen plan will only affect the social networks that are successfully registered, which, in addition, can be used on a rotating basis, further expanding the application's cost-benefit ratio.

9. ACCOUNTS

9.1. By creating an account with us, you warrant that you are over the age of 18 and that the information you provide to us is accurate, complete and up to date at all times.

9.2. Inaccurate, incomplete or obsolete information may result in immediate termination of your Service account.

9.3. When you create an account with us, your personal data is processed and protected in accordance with our Privacy Policy.

9.4. You are responsible for maintaining the confidentiality of your account and password, including but not limited to restricting access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password with our Service or a third-party service.

9.5. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

9.6. You may not use as a username the name of another person or entity, or which is not legally available for use, a name or trademark that is subject to any rights of any person or entity other than you, without proper authorization.

9.7. You may not use any offensive, vulgar or obscene username as a username.

9.8. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

10. INTELLECTUAL PROPERTY

10.1. The Service, its features and functionality and its original content, excluding content provided by users, are and will remain the exclusive property of NTV Group and its licensors.

10.2. The Service is protected by copyright, trademark and trade patent laws and other laws, in Brazil and abroad.

10.3. Our brands, services or contents may not be copied or used in connection with any other product or service without the prior written consent of the NTV Group.

11. LINKS TO OTHER SITES

11.1. Our Service may contain links to third-party websites or services that are not owned or controlled by the NTV Group.

11.2. NTV Group has no control and assumes no responsibility for the content, privacy policies or practices of any third-party websites or services. We do not guarantee the offerings of any of these entities, individuals or their websites.

11.3. You acknowledge and agree that NTV Group shall not be liable, directly or indirectly, for any damage or loss caused or allegedly caused by or in connection with the use of or reliance on such content, goods or services available on or through the websites or services of the 3rd.

11.4. We strongly recommend that you read the terms and conditions and privacy policies of any third-party websites or services you visit.

12. INDEMNITY

12.1. You agree to defend, indemnify and hold harmless NTV Group and its licensees and licensors and their employees, contractors, agents, officers and directors from and against any and all claims, damages, obligations, losses, liabilities, costs or debts and expenses (including , but not limited to attorney fees), arising out of or arising out of:
12.1.1. Your use of and access to the Service, by you or anyone else using your account and password;
12.1.2. A breach or misinterpretation of these Terms;
12.1.3. Content published through the Service.

13. LIMITATION OF LIABILITY

13.1. In no event shall NTV Group, nor its directors, employees, partners, agents, suppliers or affiliates be liable for any indirect, incidental, special, consequential or punitive damages, including, without limitation, lost profits, data, use, goodwill or other intangible losses resulting from:
13.1.1. Your access, use or inability to access or use the Service;
13.1.2. Any conduct or content by any third party on the Service;
13.1.3. Any content or results obtained from the Service;
13.1.4. Unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been advised of the possibility of such damages and even if any eventual remedy to the problem has failed in its essential purpose.

14. LEGAL NOTICE

14.1. Your use of the Service is at your own risk. The service is provided on an "as is" and "as available" basis.

14.2. The Service is provided without warranties of any kind, express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

14.3. NTV Group, its subsidiaries, affiliates and its licensors do not warrant that:
14.3.1. The Service will be uninterrupted, secure or available at any specific time or location;
14.3.2. Any errors or defects will be corrected;

15. CHANGES

15.1. We reserve the right, at our sole discretion, to modify or replace these Terms at any time.

15.2. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the new updated Terms and Conditions.

15.3. If you do not agree to the new terms, you are no longer authorized to use the Service.

15.4. This Agreement supersedes and replaces all Terms, oral or written understandings previously made between the parties.

16. RETURNS AND REFUNDS POLICY

16.1. All of our products are tested correctly, but unexpected errors can occur. As provided by law, we can issue refunds for NTV Group's own digital products and never for third parties, after their original purchase. In such cases, refunds for digital products only under the following conditions:
16.1.1. Product not delivered (if you have not received the delivery email);
16.1.2. Download problems (if you have problems downloading the product);
16.2. We do not guarantee that our products are fully compatible with any third-party software, therefore we do not issue refunds if our products are incompatible with any third-party software other than those specified on each product page.
16.3. We do not issue refunds if the product is purchased with a discount offer or if the product has a free or trial version.
16.4. We recommend contacting us for assistance if you experience problems receiving or downloading our products.
16.5. If you have any questions about our Returns and Refunds Policy, please contact us by sending an email to contato@multiplierapp.live.

17. SALES INTERMEDIATION AS A “SaaS – SOFTWARE AS A SERVICE” PLATFORM: NTV Group may, at its discretion, authorize some of its customers to use the 'Sales Intermediation as a SaaS Platform – Software as a Service' module, offering the possibility of publishing and disclosing its products and/or services and, in these cases, it will use a technological partner for financial intermediation (“Payment Means Intermediary Partner”) that is an instituter of payment arrangements regulated by the Central Bank of Brazil, providing services management of electronic payments through the capture, processing, settlement and management of transactions carried out through various means of payment;

17.1. By opening an account or directly or indirectly using the service, you are agreeing to the rules of the AGREEMENT of the “PAYMENT MEANS INTERMEDIATE PARTNER”, therefore, read it carefully and, if you have any questions, we will always be at your disposal to help him.

17.2. The services provided by the “PAYMENT MEANS INTERMEDIATE PARTNER” consist of the capture, processing, routing, settlement and management of payments.

17.3. The “PAYMENT MEANS INTERMEDIATE PARTNER” enables individuals and legal entities to become CLIENTS and, through a single CONTRACT, offer the main PAYMENT MEANS to their BUYERS.

17.4. To make use of the services offered by the “PARTNER INTERMEDIATOR OF MEANS OF PAYMENT”, the CUSTOMER uses an ACCOUNT created through the portal or system of the “PARTNER INTERMEDIATOR OF MEANS OF PAYMENT”.

17.5. To register a “PARTNER INTERMEDIADOR DE MEOS DE PAYMENT” ACCOUNT, the CUSTOMER must truthfully fill in all the requested data and still keep them always updated, enabling “PARTNER INTERMEDIATOR DE MEOS DE PAYMENT” to provide the best SOLUTIONS available.

17.6. The failure to inform and keep the registration data up to date makes it impossible to correctly provide the SOLUTIONS and TOOLS of the “PAYMENT INTERMEDIATE PARTNER”, and any related loss is the sole responsibility of the CLIENT.

17.7. To create an account with the “PAYMENT INTERMEDIATE PARTNER”, the CLIENT must be over 18 years old or be a duly registered company, with headquarters and operations in Brazil, have a valid CPF or CNPJ and an active email address.

17.8. The “PAYMENT MEANS INTERMEDIATE PARTNER” will use all available information to control operational and legal risks both for registering CLIENTS and for receiving payments made by BUYERS, and in this case, it may refuse to provide services with particular PARTY that it considers to be a possible risk to its operation.

17.9. During the process of creating the “PARTNER INTERMEDIATOR OF PAYMENT METHOD” ACCOUNT, the CUSTOMER must register a valid e-mail and register a “password” (“login”), whose use and responsibility are exclusively personal.

17.10. The creation of TRANSPARENT ACCOUNTS does not eliminate the responsibility of the CUSTOMER, who is jointly and severally liable for the acts and/or omissions practiced by its ACCOUNT “PARTNER INTERMEDIATION OF PAYMENT METHOD” and for the other accounts with the “PARTNER INTERMEDIATOR OF PAYMENT METHOD” that derive from it .

17.11. The SOLUTIONS of the “PAYMENT MEANS INTERMEDIATE PARTNER” are provided exclusively through the “PAYMENT MEANS INTERMEDIATE PARTNER” ACCOUNT and, at the discretion of the NTV Group, the following functionalities may be offered:

17.11.1. E-COMMERCE: allows the CUSTOMER to receive payments over the internet. Through the E-Commerce SOLUTION, the CUSTOMER can offer BUYERS various means of payment, such as, for example, credit card, debit card, prepaid card, bank slip, bank transfer, among others. The means of payment are listed on the PORTAL of the “PAYMENT MEANS INTERMEDIATE PARTNER” and are constantly updated;

17.11.2. SUBSCRIPTIONS: allows the CUSTOMER to charge his BUYERS, by configuring the amount, periodicity and payment method. With this solution, the CUSTOMER can create subscriptions that will be charged automatically by the BUYERS' “PAYMENT INTERMEDIATE PARTNER”. In addition to carrying out the primary function of billing on a recurring basis, the subscription service offers tools to avoid default, through successive attempts to charge in cases of unauthorized payments. The Subscriptions solution is executed through the means of payment described in the PORTAL of the “PAYMENT MEANS INTERMEDIATE PARTNER”;

17.11.3. MARKETPLACE: are characterized by bringing together in the same space (SITE) BUYERS and SELLERS willing to do business. In this type of business, sales are made by different CLIENTS (VIRTUAL STORES) to different BUYERS. The “PAYMENT INTERMEDIATE PARTNER” SOLUTION for MARKETPLACE is a complete package for managing and processing payments in this online environment and is detailed in ANNEX III.

17.11.4. CROWDFUNDING: characterized by bringing together projects and potential ENCOURAGERS. The “PAYMENT MEANS INTERMEDIATE PARTNER” offers payment management and processing solutions to the CUSTOMER and the RESPONSIBLE FOR THE PROJECT. The “PAYMENT INTERMEDIATE PARTNER” SOLUTION for CROWDFUNDING is a complete package for managing and processing payments in this online environment and is detailed in ANNEX IV.

17.11.5. IN-APP PAYMENT (“APPLICATION”): allows the CUSTOMER to integrate with the “PAYMENT MEANS INTERMEDIATE PARTNER” and use the TOOLS of the “PAYMENT MEANS INTERMEDIATE PARTNER” to process TRANSACTIONS through its own applications developed for mobile devices;

17.11.6. BILLING: The electronic billing service consists of making technology available so that the CLIENT can make payments by sending an email or message via a cell phone (SMS).

17.11.7. TRANSFER OF RESOURCES: The resource transfer service consists of providing technology so that the CLIENT can transfer resources from their ACCOUNT with the “PAYMENT MEANS INTERMEDIATE PARTNER” to third parties between ACCOUNTS with the “PAYMENT MEANS INTERMEDIATE PARTNER”.

17.11.8. TRANSFER TO BANK ACCOUNT: The transfer service to a bank account consists of providing technology so that the CLIENT can transfer funds from its ACCOUNT with the “INTERMEDIATE PARTNER OF PAYMENT METHOD” to the bank account indicated by it, which it owns or which it owns. belonging to third parties.

17.11.9. PAYMENT OF BILLS AND BILLS: The bill payment service consists of providing technology so that the CLIENT can make and schedule payments for bills using their available balance in the ACCOUNT with the “PAYMENT MEANS INTERMEDIATE PARTNER”.

17.12. TRANSPARENT CHECKOUT:  Allows the CUSTOMER to develop their own payment flow. By opting for this TOOL, the CUSTOMER has full control of the BUYER's experience, using the flow and resources they want through their own checkout.

17.12.1. The TOOL of the “PAYMENT MEANS INTERMEDIATE PARTNER” allows the CUSTOMER to make available to the BUYER the execution of the entire purchase flow on a single screen, as well as carrying out the "purchase with a click" on its WEBSITE.

17.12.2. The requirements for the CUSTOMER to link the TRANSPARENT CHECKOUT to its WEBSITE are detailed in the “PAYMENT MEANS INTERMEDIATE PARTNER” PORTAL and may be changed according to the “PAYMENT MEANS INTERMEDIATE PARTNER” criteria.

17.12.3. As this is a payment via TRANSPARENT CHECKOUT, the “PAYMENT MEANS INTERMEDIATE PARTNER” will remain “invisible” on the CUSTOMER'S WEBSITE. The latter is responsible for informing the BUYER that the TRANSACTION is processed by third parties, who will obtain and process the DATA AND INFORMATION provided.

17.13. REMUNERATION AND COMMISSIONS ON THE PAYMENT NETWORK - In exchange for providing the services of the NTV Group, the “PAYMENT NETWORK INTERMEDIATE PARTNER” and the PAYMENT NETWORK, the CUSTOMER will pay a FEE PER TRANSACTION, established according to information on the NTV Group PORTAL .

17.13.1. The FEE PER TRANSACTION consists of a fixed amount per TRANSACTION and a percentage of the GROSS AMOUNT for the type of TRANSACTION.

17.13.2. THE FEE PER TRANSACTION, automatically debited by the PAYMENT NETWORK, includes all tariffs, fees and fees for the payment method chosen by the BUYER.

17.13.3. CHARGES PER TRANSACTION are made up of:
17.13.3.1. For the remuneration of the services provided by the “PAYMENT MEANS INTERMEDIATE PARTNER”, ACCREDITORS, BRANDS and ISSUERS, when incident on a TRANSACTION carried out by means of a credit or debit CARD;
17.13.3.2. For the remuneration of the services provided by the “PAYMENT MEANS INTERMEDIATE PARTNER” and Financial Institutions, when incident on a TRANSACTION carried out by means of a bank slip or transfer;
17.13.3.3. Remuneration for services provided by the “PAYMENT MEANS INTERMEDIATE PARTNER”, when incident on a TRANSACTION carried out through transfer between ACCOUNTS with the “PAYMENT MEANS INTERMEDIATE PARTNER”.

17.13.4. The NTV Group may change, at any time, the amount of the FEE PER TRANSACTION or any other fees, remunerations or charges that it may institute, due to unforeseen changes in the MARKET or in the conditions negotiated between the “PAYMENT MEANS INTERMEDIATE PARTNER ” and the other members of the PAYMENT NETWORK, in order to re-establish the economic and financial balance between the PARTIES, pursuant to article 478 of the Civil Code.

17.14. CUSTOMER RESTRICTIONS: The CUSTOMER is not allowed to:
17.14.1. Copy, transfer or modify in any way the characteristics of the TOOLS of the “PAYMENT MEANS INTERMEDIATE PARTNER”, any of its functionalities or information related thereto;
17.14.2. Create computer programs that mischaracterize the TOOLS of the “PAYMENT MEANS INTERMEDIATE PARTNER”;
17.14.3. Copy in any way data extracted from the TOOLS of the “PAYMENT MEANS INTERMEDIATE PARTNER”, except those related to the ACCOUNT movements with the CLIENT's “PAYMENT MEANS INTERMEDIATE PARTNER”;
17.14.4. Intercept any CARD data provided by the BUYER to the “PAYMENT MEANS INTERMEDIATE PARTNER”;

17.14.5. The CUSTOMER may not use the SOLUTIONS for TRANSACTIONS arising from:
17.14.5.1. Illegal activities, such as, but not limited to: bestiality, pedophilia, drug trafficking, money laundering, terrorist financing, smuggling or embezzlement;
17.14.5.2. Firearms and Gambling;
17.14.5.3. Sale of wild animals;
17.14.5.4. Products pending approval by government agencies;
17.14.5.5. Stocks, securities or any type of financial products;
17.14.5.6.Real estate transactions, employment agencies, multilevel marketing companies, billing offices, consortiums and sale of discount cards;
17.14.5.7. Direct import of products (“dropshipping”);
17.14.5.8. Donations to political parties or any other Politically Exposed Person (PPE), under the terms of Central Bank of Brazil Circular 3461/09;
17.14.5.9. CUSTOMERS who present invalid CPF and/or CNPJ;
17.14.5.10. Businesses and Economic Activities prohibited by the Payment Arrangements in which the “PAYMENT MEANS INTERMEDIATE PARTNER” participates;
17.14.5.11. Any action that violates the anti-corruption laws in force in Brazil, in particular the provisions set forth in laws 9613/98 (“Money Laundering Law”) and 12846/13 (“Anti-Corruption Law”).

17.15. THE CHARGEBACK PROCESS OR DEBIT DISPUTE BY CARD - The CHARGEBACK is a BUYER's right, guaranteed by the FLAG rules and, with the exception of the exceptions in the 'Protected Sale Program' ANNEX, will be borne by the CUSTOMER.

17.15.1. The CHARGEBACK process is carried out by debiting the TRANSACTION value from the ACCOUNT with the CUSTOMER'S "PAYMENT MEANS INTERMEDIATE PARTNER", and may be requested by the BUYER within a period defined by the "PAYMENT MEANS INTERMEDIATE PARTNER", from the payment of the last installment of the TRANSACTION.

17.15.2. If the CUSTOMER disagrees with the CHARGEBACK, the CUSTOMER may try to revert it with the CARD ISSUER, responsible for analyzing and concluding whether the CUSTOMER delivered the product properly or provided the service under the conditions agreed with the BUYER. This reversal process with the ISSUER will comprise, exclusively, a documental analysis of the CUSTOMER's allegations.

17.15.3. In order to be able to provide the best SOLUTIONS, the CUSTOMER grants the “PAYMENT MEANS INTERMEDIATE PARTNER” a mandate to act on its behalf before the other members of the PAYMENT NETWORK, constituting the legitimate attorney-in-fact, so that it is possible to defend it in the occurrences of CHARGEBACK, reversal, retention, among others.

17.15.4. In order for the reason for the CHARGEBACK to be analyzed, the CUSTOMER must send to the “PAYMENT MEANS INTERMEDIATE PARTNER” the documentation listed within a period determined by the “PAYMENT MEANS INTERMEDIATE PARTNER”, counting from the notification date. Failure to submit the documents within the defined period makes it impossible to reverse the CHARGEBACK.

17.15.5. The CUSTOMER declares that he is aware that the presentation of the documents does not guarantee the reversal of the CHARGEBACK, since the rules of the members of the PAYMENT NETWORK are not under the control of the “PAYMENT MEANS INTERMEDIATE PARTNER”.

17.16. RESPONSIBILITIES AND DECLARATIONS - The CUSTOMER hereby agrees:
17.16.1. To inform its BUYERS that the processing of their TRANSACTIONS is carried out by the “PAYMENT MEANS INTERMEDIATE PARTNER” and to obtain the BUYERS’ consent for the processing of their personal data whenever necessary and applicable in accordance with the provisions of the General Data Protection Law, Law n. 13,709/2018, assuring them all the rights established therein.

17.16.2. That “PAYMENT MEANS INTERMEDIATE PARTNER” handles the CLIENT's personal data for the sole purpose of providing the services provided for in this Agreement and to comply with mandatory legal regulations, such as rules issued by the Central Bank of Brazil and rules issued by Flags.

17.16.3. That the “PAYMENT MEANS INTERMEDIATE PARTNER” processes the TRANSACTIONS.

17.16.4. That the “PAYMENT INTERMEDIATE PARTNER” has links to its own Privacy Policies and Terms and Conditions of use on its portal.

17.16.5. That you are fully responsible for the use of the services in your name and/or with your password, as well as all charges, demands and/or questions arising from this use.

17.16.6. That the measures and precautions necessary to keep the access and identification information of the ACCOUNT confidential with the NTV Group and the “PAYMENT MEANS INTERMEDIATE PARTNER” are your full responsibility.

17.16.7. That the “PAYMENT MEANS INTERMEDIATE PARTNER” is fully responsible for the correct availability of the SERVICE on the PAYMENT NETWORK, being responsible for DIRECT DAMAGES caused by technical failures of its fault.

17.16.8. That the NTV Group and the “PAYMENT MEANS INTERMEDIATE PARTNER” are not responsible for technical failures in their access terminal, which prevent access to the SOLUTIONS and TOOLS made available.

17.16.9. That you will only be liable whenever:
17.16.9.1. Delay the posting of the product;
17.16.9.2. Deliver the product or perform the service late;
17.16.9.3. Deliver a product/service with a defect and/or divergence from the information provided to the BUYER;
17.16.9.4. Give up the sale of the product or practice of the service;
17.16.9.5. Practice any fault, intentional or not, in the consumption relationship.

18. INTELLECTUAL PROPERTY - The CUSTOMER undertakes not to infringe any rights relating to trademarks, patents, industrial secrets or even property, representation and copyright rights, being responsible before the NTV Group and the “INTERMEDIATE PARTNER OF PAYMENT METHOD” or any third parties interested in the obligations assumed in the CONTRACT, as well as not to use the name, brand, logo or any type of distinctive sign, ours and/or third parties, without their prior written consent, and any received authorization will be understood restrictively, exclusively for the requested purpose.

19. ANTI-CORRUPTION LAWS - The PARTIES hereby declare that they are aware, know and understand the terms of the Brazilian anti-corruption laws or any other laws applicable to the object of the AGREEMENT, in particular Law 12.846/2013, committing themselves to refrain from any activity that constitutes a violation of the provisions of these laws.

20. CONFIDENTIALITY - The PARTIES are aware that, due to the execution of this AGREEMENT, DATA AND INFORMATION will be made available from one PARTY to the other, whose nature is always confidential and which should not be shared with third parties.

20.1. The duty of confidentiality, which includes all DATA AND INFORMATION revealed by one PARTY to the other in the performance of the AGREEMENT, will remain in effect as long as the data is considered sensitive and/or implies damage or unjustified enrichment to the PARTIES or third parties, even after the termination of this AGREEMENT.

20.2. The PARTIES' duty of confidentiality does not apply when the DATA AND INFORMATION:
20.2.1. Are of public knowledge and/or nature;
20.2.2. They are already known to the other PARTY before the conclusion of the AGREEMENT;
20.2.3. Must be made available to third parties by force of law, rule of a national public body or court decision;
20.2.4. Are of a cadastral nature and must be made available to the BUYER due to the execution of the PAYMENT.

20.3. The CUSTOMER acknowledges and authorizes NTV Group and the “PAYMENT MEANS INTERMEDIATE PARTNER” to use their DATA AND INFORMATION, including transactional ones, to form a database and verify the performance of the SOLUTIONS. SERVICES and TOOLS made available, preserving the secrecy, individuality and identification of each CUSTOMER and its BUYERS.

20.4. Any other DATA AND INFORMATION may only be disclosed with the express and written authorization of its owner, the presentation of generic authorization being forbidden.

21. TERM AND TERMINATION - This AGREEMENT is entered into for an indefinite period, effective from the moment it is accepted by the CUSTOMER, at the time of opening its ACCOUNT with the NTV Group and/or the “PAYMENT MEANS INTERMEDIATE PARTNER” , through the PORTAL of both.
21.1. Termination may be carried out by the CUSTOMER, by the NTV Group or by the “PAYMENT MEANS INTERMEDIATE PARTNER” at any time and without charge or advance notice (“PREVIOUS NOTICE”).

21.2. The CUSTOMER declares that he is aware that his access to the SERVICES of the NTV Group may be blocked as a precaution if he tries to terminate the contract to avoid investigation of fraud, as well as if he gives reason to terminate the CONTRACT for failing to comply with the obligations assumed therein.

21.3. This AGREEMENT is terminated in the event of non-compliance with any of the established obligations, as well as the declaration of bankruptcy, judicial, extrajudicial recovery or civil insolvency of any of the PARTIES and the occurrence of an act of God or force majeure that makes it impossible to provide the services, total or partially, for more than 10 (ten) consecutive days. The CONTRACT may remain in force upon express declaration by the PARTIES.

22. FINAL PROVISIONS - The access channels to the Ombudsman of the NTV Group and the “PAYMENT INTERMEDIATE PARTNER” are available on the portals of both, with the CUSTOMER aware that he can be updated directly on them.

22.1. The CUSTOMER declares that he is aware of and agrees with the rules of all members of the PAYMENT NETWORK, as well as with all NTV Group Services.

22.2. This AGREEMENT does not generate any exclusive right to the PARTIES, as well as any other right or obligation other than those expressly provided for herein, being excluded any relationship, ostensive or remote, of partnership, joint venture or association, with none of them authorized to assume any obligations or commitments on behalf of the other.

22.3. Any tolerance by any of the PARTIES regarding any breach of the terms and conditions of this AGREEMENT will be considered mere liberality and will not be interpreted as novation, invoked precedent, waiver of rights, tacit amendment of contractual terms, acquired right or contractual amendment.

22.4. The nullity or invalidity of any of the provisions of this AGREEMENT will not imply the nullity or invalidity of the others, and the provisions considered null or invalid must be reviewed by the NTV Group or by the “PAYMENT MEANS INTERMEDIATE PARTNER” based on the applicable legislation.

22.5. The NTV Group and the “PAYMENT INTERMEDIATE PARTNER” may, as a result of the legislation in force, provide the information required by the public authorities, in the form and frequency required.

22.6. Communication between the “PAYMENT MEANS INTERMEDIATE PARTNER”, NTV Group and the CUSTOMER must be carried out through the service channels indicated and made available on the PORTAL of both.

23. GENERAL PROVISIONS: We can update this document at any time. So, check it often. If we outsource any activity, we will ensure that contracted companies comply with all provisions of this document.

23.1. The content of these Terms and Conditions may be updated or modified at any time, according to the purpose or convenience of the NTV Group, such as for adequacy and legal compliance with a provision of law or rule that has equivalent legal force, and it is up to the CLIENT to always verify it who access the websites, applications or services offered by the NTV Group.

23.2. In the event of updates to this document, NTV Group will notify the CUSTOMER through the tools available on the websites, applications and services provided and the CUSTOMER will be bound by the new terms of this document from the delivery of the notification about the updates.

23.3. The CUSTOMER may contact us via email contato@multiplierapp.live or in the communication channels available on the portal www.multiplierapp.live to clarify any doubts regarding the provisions contained in these Terms and Conditions.

23.4. If third-party companies process any data collected by the NTV Group, they must obligatorily respect the conditions stipulated here and the Information Security rules of the NTV Group.

23.5. If any provision of these Terms and Conditions is considered illegal or illegitimate by the authority of the location where the CLIENT resides or their internet connection, the other conditions will remain in full force and effect.

23.6. By accepting these Terms and Conditions, you agree to all clauses described herein. We reserve the right, at our sole discretion, to modify or replace these Terms at any time. By continuing to access or use our "Services" after any such revision becomes effective, you agree to be bound by the revised terms.

23.7. If you do not agree to the new Terms and Conditions, you are no longer authorized to use the “Service”. This Agreement supersedes and supersedes all oral or written terms, understandings previously made between the parties.

24. JURISDICTION - This AGREEMENT will be governed by Brazilian legislation, with the Jurisdiction of the Judicial District of the City of Rio de Janeiro – RJ being elected, to resolve any issues or disputes between the Parties.

25. CONTACTS - If you have any questions about these Terms and Conditions, please contact us through the channels below:

Razão Social: NTV – New Television Comunicação S/A.
CNPJ/MF: 10.942.801/0001-20
Address: Av. Júlio de Sá Bierrenbach, 65, Bloco 2, 717, Recreio, Rio de Janeiro - RJ, 22775-028, Brasil.
Portal: www.multiplierapp.live
E-mail: contato@multiplierapp.live

 
Thanks,
NTV Group